I remember working in retail at Christmastime. Before Christmas was bad — but the day after was HELL! We had to completely change the way we worked….set up separate stations for returns. As I was the lead cashier, the returns almost always fell to me. One year I remember doing a stack of refunds together, then standing behind cashiers waiting for one of them to finish a sale. While they bagged I snuck in a refund transaction, then stood back to wait for the next one to finish.

As bad as being in the store is, being behind that counter is worse!!